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Terms & Conditions

These project terms and conditions are part of the contract you enter into when you engage Shauna Upson, Secret Secretary. Please read them through carefully, and get in touch if you have any questions email shauna@secretsecretary.com.au

These Terms and Conditions apply to all work provided by Shauna Upson

Trading as: Secret Secretary
ABN:  32 168 124 654

Definitions

“You” is the client, its employees and agents.
“We”, “Us” and “Our” is Secret Secretary, its employees and agents.

1.   Quotes and proposals

1.1.  All quotes and proposals are valid for 30 days from the submission date.
1.2.  All quotes include:
1.2.1.    Two rounds of revisions at no extra charge.
1.2.2.    One round of proofreading at no extra charge.
1.2.3.    Additional fees, at an hourly rate of $120 will be charged for any additional revisions or proofreading outside of the proposal scope.
1.3.  You have a maximum of 2 days from submission of the first draft to respond with revisions.
1.4.  Additional fees, at an hourly rate of $120 will be charged for any additional revisions or proofreading supplied after the 7 day revision period.
1.5.  This quote does not include (unless specifically stated):
1.5.1.    Liaison with other agents such as graphic designers or web developers.
1.5.2.    Meetings outside the initial creative brief.
1.5.3.    Travel time for onsite meetings.

2.   Deposits

2.1.  A non-refundable deposit of 50% of the total amount quoted is required on approval of quote before work can begin.
2.2.  Where the amount is less than $500, the full amount is required on approval of quote before work can begin.
2.3.  The deposit invoice must be paid before any project work can begin.

3.   Payment

3.1.  The final invoice will be issued 7 days after the first full draft is sent to you.
3.2.  Payment terms are 7 days from the date on your invoice.
3.3.  We reserve the right to charge you interest on overdue accounts at a rate of 10% for the first 21 days overdue and 20% thereafter.
3.4.  If we engage a third-party organisation to recover your debt, you are responsible for paying the additional costs involved, including any legal expenses.
3.5.  You can pay via bank transfer as per invoice details.
3.6.  If your project is urgent and requires a first-draft turnaround of less than 2 working days, a rush loading of 25% will apply.
3.7.  Any costs additional to the Services ordered (including couriers, other media and travel costs) are in addition to the amount quoted and will be charged to you as required. These costs will be itemised separately on the invoice.
3.8.  We do not charge GST at this point in time.

4.   Face-to-face meetings

4.1.  Additional face-to-face meetings (or via Zoom) can be added to the project at your request.
4.2.  Face-to-face meetings (or via Zoom) will be charged at our hourly rate of $100, and will include any necessary travel time if required.
4.3.  Meetings must be cancelled at least 24 hours beforehand, or the full charge of the meeting will be added to your final invoice.

5.   Changes in scope

5.1.  Any modifications to the original project brief during the course of execution will render the provided quotation invalid.
5.2.  Additional fees/charges may be applied to cover the time and expenses required to complete any new work.
5.3.  The new quote will need to be approved, and the revised deposit paid before work can restart.

6.   Timeframes

6.1.  We endeavour to deliver all work by the agreed deadline, agreed upon in the proposal. However, circumstances beyond our control – including major illness or family emergencies – may prevent us from getting work to you on time.
6.2.  We will inform you within two business days if there are any timeframe issues.
6.3.  Unless otherwise agreed, you will provide information and amends to use within seven days.
6.4.  If we are unable to complete work because we have not received information from you, we will continue the project at our next opportunity. This may affect your overall timeline.

7.   Communication

7.1.  You are asked to nominate one primary contact for all revisions and contact throughout the project.
7.2.  If you do not communicate with us for 30 days, the project will be deemed closed and any final amount owing will be billed.

8.   Confidentiality

8.1.  If we have signed a separate confidentiality agreement or Non-Disclosure Agreement with you, that agreement takes precedence.
8.2.  We will not disclose any information that you indicate is confidential.
8.3.  You agree not to disclose any information about our pricing structure or project documents.
8.4.  We reserve the right to use your projects for our own promotional use unless we have signed a Non-Disclosure Agreement precluding this.
8.5.  We reserve the right to refer to this project and your business name, and to use your logo and content for promotional or educational purposes.
8.6.  We may approach you for a testimonial after the project is completed to your satisfaction, although provision of the testimonial is not obligatory.

9.   Termination

9.1.  You may terminate the job at any time via email.
9.2.  If you terminate the job, we will invoice for the total stage in progress at the minimum estimated fee.
9.3.  We may terminate the job at any time via email.
9.4.  If we terminate the job, we will invoice for the total stage in progress at the minimum estimated fee.

10.   Risk

10.1.  We are not responsible for any delivery delay if the delay or failure to supply is caused by matters beyond reasonable control including, without limitation:

  • Acts of God
  • Power failure
  • Equipment failure

​11.    Copyright

11.1.  You gain full copyright and intellectual property rights for any work delivered by us when you complete the final payment.
11.2.  Until final payment is received, we retain the intellectual property rights for all work delivered.

12.    Claims and liabilities

12.1. We endeavour to ensure that our work doesn’t infringe on any copyright or other rights of a third party.
12.2. We are not liable in any way for any direct, indirect, incidental, special or consequential losses or damages resulting from use of services including but not limited to: loss of data and other intangibles; costs or damages resulting from or related to any services purchased or obtained, or resulting from unauthorised access to, or alteration of your transmissions or data.
12.3. You agree to indemnify and to hold us harmless against any and all claims, costs, and expenses, including solicitors’ fees, due to materials included in any work undertaken at your request.
12.4. All materials provided by you are assumed to be legal and accurate.
12.5. You are responsible for checking the factual accuracy of the content for this project.
12.6. We work hard to ensure our work is free from errors, but we don’t offer an error-free guarantee. You are responsible for final approval.
12.7. We take no responsibility for the material and how it is used once you have approved the final draft.
12.8. If you wish to make a claim about incorrect performance or breach of these Terms and Conditions, you must send it in writing to us within six months of delivery.
12.9. Any imposed liability shall be limited to resupply of information or services.

13.    Entire agreement

These Terms and Conditions constitute the entire agreement and understanding of the parties, and supersede any previous agreement between the parties. A waiver or a breach of any of the provisions of this Agreement shall not be construed as a continuing waiver of other breaches of the same or other provisions.

These Terms and Conditions shall be governed by Australian law, and the parties hereby agree to submit themselves to the exclusive jurisdiction of Australian Courts.